Who we are
This policy explains how Amphive Solutions [Private Limited] (“Amphive”, “we”, “us”) processes personal data when you visit amphive.in, submit an enquiry, or use our installation services. We act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Information we collect
- Enquiry details you submit: name, mobile number, email, city and area, vehicle make and model, property type, charger details, preferred contact method and any information you add.
- Business enquiry details: company name, contact person and designation, business contact details, company type, regions of interest and project requirements.
- How you found us: campaign parameters (such as utm_source), the referring website, and the pages where you landed and submitted a form.
- Installation information: site photos, electricity connection details and documentation needed to plan and complete an installation.
- Usage data from analytics cookies, only if you accept them (see our Cookie Policy).
How we use it
- To respond to your enquiry and contact you by your preferred method.
- To assess your site, prepare quotations and carry out installations.
- To route business enquiries to the right Amphive team.
- To understand which channels bring enquiries, so we can improve our website and marketing.
- To comply with legal, tax and safety obligations.
Consent
We process enquiry data on the basis of the consent you give when you submit a form. You can withdraw consent at any time by writing to privacy@amphive.in; this does not affect processing already carried out. We do not send marketing messages without your separate consent.
Sharing
We share personal data only where needed: with our installation personnel and contractors working on your job, with service providers who host our website and email, and with an OEM or dealership partner where you were referred by them or asked us to share status updates. We do not sell personal data.
Retention and security
Enquiry records are kept for as long as needed to respond and for a reasonable period afterwards for follow-up and record-keeping [confirm retention period, e.g. 24 months], and installation records for as long as required by law. We protect data with access controls, encrypted connections (HTTPS) and restricted server access.
Your rights
Under the DPDP Act you may request a summary of your personal data, ask us to correct or erase it, withdraw consent, nominate another person to exercise your rights, and seek grievance redressal.
Grievance Officer
Name: [Grievance Officer name]
Email: privacy@amphive.in
Address: 1C/18D, Minor Thoppu South Street, Palanganatham, Madurai, Tamil Nadu 625003
If your grievance is not resolved, you may approach the Data Protection Board of India.